KRAL Remote Support.

NEW – Additional Service.

It is not always necessary for service staff to be personally on site.
Some things can also be solved remotely. This saves time and money.

We are happy to offer you this additional service!

Quite simply via App. Share your camera with us and we can see what you see. We will try to guide you step by step to the solution. 

In order that we can help you quickly, please have the following information ready:

  • Serial number and/or order number (BKDxxxxxx).
  • Processing unit used (BEM 100,150,...).
  • Application or liquid used (possibly with data sheet and/or hydraulic plan).
  • Short description of the problem/error.
  • Target flow rate at x C°/ F°.
  • Is flow rate at x C°/ F°.

Get in touch with us and get all the details.